Purchases may be returned within 14 days of the date you received the order, (i.e. the delivery date),
unused, unwashed, in original condition and packaging, (excluding gift packaging), for a complete refund,
(excluding shipping charges), with the exception of items listed in the following section. Please see “Gifts”
section regarding returns of gifts, which may be returned for store credit only, (issued via email to gift
recipient).
Personalized items are not returnable.

Sales become final 14 days after the order is delivered to recipient—please do not return items to us later
than 14 days after you have received them. (Items must arrive at our warehouse within 14 days after the
order was delivered to recipient, not be shipped within 14 days. Please allow transit time when returning
items.) Exceptions to this policy will be at the sole discretion of Bambini and will be issued a store credit
at the current selling price minus a 25% restocking fee. All purchases are final on sale items.

Bambini ships to all fifty United States. Deliveries are made only Monday through Friday (holidays
excluded). The shipping rates apply to the continental United States only.

Requesting order changes and cancellations:
If you wish to request order changes or cancellations please e-mail us immediately and include your
name, address, phone number and order number. We cannot accept cancellations once the items are
shipped.

GIFT RETURNS

Gifts may be returned for store credit to recipient or credit back to purchaser’s credit card within 14 days of
the date you received the order. (Items must arrive at our warehouse within 14 days, not be shipped within
14 days. Please allow transit time when returning items.) If you would like a store credit please include
your email address with the return as this is where your store credit information will be sent.

Your store credit may be used to purchase anything on our web site. Please see below for information on
how to redeem your store credit. Store credit information will be sent via email only—please be sure that
info@bambiniboutique.com is in the allowed senders list of your email program. We cannot
issue a cash or credit card refund to the gift recipient.

Please complete the Return Merchandise Form included with your shipment and be sure to indicate the
email address where you would like store credit information sent in the “Your email Address” field.
Without your email address we cannot process your store credit.

EXCHANGES

To ensure availability of the item you would like to exchange for or if time is an issue, it is best to place a
new order for the item online and return the original item for credit back to your account—we cannot “hold”
items in anticipation of a return nor can we “rush” an exchange. However, if you prefer not to re-order, (with
the understanding that requested items may no longer be available when your return is processed),
exchanges may be made within 14 days of the date the original order is delivered to the recipient provided
we have the desired item(s) in stock. (Items must arrive at our warehouse within 14 days after they were
received, not be shipped within 14 days. Please allow transit time when returning items.)

Re-shipping charges will be charged to the payment method on file with the original order in the case of
exchanges. (We do not accept checks or money orders—please do not send checks or money orders
with your return.)

Exchanges are processed within 14 days of our receipt of the item(s). If the item you have requested in
your exchange is no longer available a credit, (or store credit where applicable), will be issued to the
original payment method on file and the information will be emailed to the email address on file for the
original order.

DO I NEED A RETURN AUTHORIZATION?

Yes. Please fill out the return form, found on the website on the bottom right. You will be sent an email with return instructions and a Return Merchandise Authorization number or RMA#.

WHAT DO I INCLUDE WITH MY RETURN?
IMPORTANT INFORMATION, PLEASE READ

Please complete the Merchandise Return Form online and wait to receive your return email that includes a Return Merchandise Authorization number or RMA#. Then return the merchandise, to the address provided as directed on the return authorization email and be sure to include your RMA# with your return merchandise—without that RMA# we cannot process your return or exchange.

If an item was purchased as a set, (for example a top and pants), it must be returned as a set.
Returns/exchanges of incomplete sets will not be processed.

Returns may only be credited back to the card used to make the original purchase.

SHIPPING YOUR RETURN

NOTE: It is always best to send your package back in a manner that is trackable, (UPS, Fed Ex, or Delivery
Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we
confirm receipt of a return/exchange until it has been processed.

WHEN WILL MY RETURN BE PROCESSED?

Returns and/or exchanges are processed within 14 days of the date we receive the item(s). A credit or
shipment notification email will be sent to the email address on file at the time the credit or exchange is
processed.

HOW DO I REDEEM A STORE CREDIT?

Store credits may be redeemed AFTER your return is processed by our Returns Department and you have
received an email containing your store credit information.

When placing an order with store credit information follow the instructions in the store credit email that you
receive. You will be given a code to use at the checkout. If your purchase is less than or equal to the store credit on file your
credit card will not be charged. If your purchase amount exceeds the store credit on file you will need to enter a credit card at the point of checkout and your credit card
will be charged only for the difference.

CAN YOU CONFIRM THAT MY RETURN HAS BEEN RECEIVED?

We’re sorry, but we cannot confirm receipt of a return/exchange until it has been processed. If it has been
more than 14 days since your return arrived at our warehouse and your return has not been processed
please contact us via email at info@bambiniboutique.com and include your name, order
number and tracking details for your return so that we may assist you further.

DAMAGED ITEMS

We take great care in packaging your shipment, but occasionally items are damaged in transit or there
are flaws not visible to our shipping department. Should you receive an item that is damaged or flawed,
please contact us immediately at info@bambiniboutique.com so that we may arrange for
replacement and return shipping of damaged/flawed items.

MISSING OR INCORRECT ITEMS

In spite of our best efforts to fulfill each order perfectly, occasionally human error results in an error in the
packing of an order. Should this occur, please contact us immediately at
info@bambiniboutique.com so that we may have the opportunity to correct our error in a timely
fashion with as little inconvenience as possible to you.